Collecting the deceased from the airport cargo terminal
Airport collection is the moment when our team meets the flight and collects the deceased from the cargo terminal, on arrival of an air repatriation. We handle the customs formalities, the accompanying documents, and the onward transport to wherever the family needs.
airport collection — arrival of a repatriation. Illustrative image.
What airport collection is
Airport collection is the final stage of an aerial repatriation. When the deceased arrives in Romania by plane, the coffin comes through the cargo terminal, not with passengers.
Our team meets the flight, collects the coffin from cargo, completes the formalities, and transports the deceased to the home, church, or cemetery. The family does not have to go to the airport or deal with customs.
Illustrative image: collection of the deceased from the airport cargo terminal.
How collection proceeds, step by step
Collection follows a clear procedure, coordinated with the airline and the airport authorities:
We confirm the flight number and scheduled arrival time
The team arrives at the cargo terminal before landing
The coffin is collected after unloading and document verification
Customs and sanitary formalities are completed
The coffin is transferred to our authorised hearse
We transport the deceased to the destination chosen by the family
Documents that travel with the coffin
On arrival, the coffin is accompanied by documents obtained in the country of departure. We check them and handle the next steps:
The death certificate from the country of origin
The laissez-passer mortuaire (mortuary passport) — the document permitting international transport
The consular permit issued by the Romanian consulate
The airline's cargo transport documents
Romanian airports
Most air repatriations arrive at Otopeni Airport in Bucharest (Henri Coandă International Airport), which has a dedicated cargo terminal for this type of transport. Arrivals also occur at Cluj, Timișoara, or Iași, depending on the routing.
Whatever the airport, we handle collection and onward transport. We coordinate timing with the flight and with the family.
Illustrative image: an airport terminal, the point of collection for a repatriation.
Transcribing the death certificate in Romania
After collection, the foreign death certificate must be transcribed at the Romanian Civil Registry (Starea Civilă) before the burial or cremation can be organised.
Collection itself takes several hours, depending on the cargo schedule and the customs formalities. We coordinate the timing so the family does not have to wait at the airport.
After collection, the transport to the destination depends on the distance. We keep the family informed at each stage.
What is included and what it costs
Airport collection is usually part of the repatriation service. It includes the formalities, collection from cargo, and onward transport to the destination.
For indicative costs by country, see our repatriation pricing page. We give a clear quote in advance.
Who handles everything
Give us the flight details and we take care of the collection, formalities, and transport. You do not need to go to the airport or deal with customs.
We answer day and night. For a no-obligation conversation, call us or see the full repatriation service.
FREQUENT QUESTIONS
What families ask about collecting the deceased from the airport cargo terminal
What is airport collection?
It is the moment when our team collects the deceased from the airport cargo terminal, on arrival of an air repatriation, and transports them to the destination.
Why does the coffin arrive at cargo, not at arrivals?
Because a deceased person is transported as special cargo, in the hold of the aircraft, with its own documentation. Collection is from the cargo terminal, not the passenger arrivals hall.
How does airport collection proceed?
We confirm the flight, arrive at cargo before landing, collect the coffin after unloading, complete the customs and sanitary formalities, and transport the deceased to the destination.
What documents travel with the coffin?
The death certificate from the country of origin, the laissez-passer mortuaire (mortuary passport) permitting international transport, the Romanian consular permit, and the airline's cargo documents. We check them at collection.
At which airport do repatriations arrive?
Most arrive at Otopeni (Henri Coandă International), which has a cargo terminal. Arrivals also occur at Cluj, Timișoara, and Iași. We handle collection at any of them.
Do I need to go to the airport?
No. Our team handles the collection and all formalities. The family does not travel to the airport or deal with customs.
How long does airport collection take?
Collection itself takes several hours, depending on the cargo schedule and customs formalities. Onward transport then depends on the distance to the destination.
What happens with the foreign death certificate?
It must be transcribed at the Romanian Civil Registry (Starea Civilă) before the burial or cremation can be organised. We handle this step.
Is airport collection part of the repatriation?
Yes, usually. It is the final stage of an air repatriation. We coordinate it alongside the documentation, transport, and the funeral arrangements.
What does airport collection cost?
It is usually included in the overall repatriation cost. For indicative pricing by country, see the repatriation pricing page. We give a clear quote in advance.
Who notifies you of the arrival time?
The airline, through the cargo agent. We confirm the flight and timing, then coordinate the collection to arrive at exactly the right moment.
What if the flight is delayed?
We monitor the flight and adjust to the new arrival time. The team goes to cargo only when the coffin is ready for collection, so the family does not have to wait.
Do you transport the deceased anywhere in Romania after collection?
Yes. After collection, we transport the deceased to the chosen destination — home, church, or cemetery — anywhere in Romania, using an authorised hearse.
Can I be present at the collection?
Access to the cargo zone is restricted. The family usually waits at the destination; we handle collection at the airport.
What happens to personal effects?
If they have been sent with the transport, we collect them alongside the coffin and hand them to the family after the customs formalities.
Do you collect at night?
Yes. We coordinate collection at the flight's arrival time, whether day or night. We are available and attend round the clock.
Do you need a letter of authority?
Yes — a straightforward authorisation from the family allows us to collect the deceased and complete the formalities. It is signed at the first point of contact.
How do I contact you for an airport collection?
Call us with the flight details — flight number, airport, and arrival time. We coordinate the collection and transport without the family having to manage any logistics.
Is the coffin opened after collection?
No. The coffin remains sealed, as prepared in the country of departure. It is only opened if the family wishes to view the deceased, after the sanitary formalities.
Which airlines transport the deceased?
Most major airlines accept this type of transport as special cargo, in the hold of the aircraft. The funeral home in the country of departure selects the appropriate route and flight.
Do you have an authorised hearse for collection?
Yes. Collection is carried out using an authorised funeral vehicle, into which the coffin is transferred after being collected from cargo, for onward transport.
What if I do not know the flight details?
We take care of it. We contact the funeral home abroad or the airline, find the flight and arrival time, and coordinate the collection.
Do you collect at regional airports too?
Yes. We handle collection at any airport in Romania where the flight arrives — Otopeni, Cluj, Timișoara, Iași — and provide onward transport from there.