sobru.ro

SAL · EXTRAJUDICIAL MEDIATION

Alternative Dispute Resolution (SAL)

SAL is a fast and free mediation procedure between consumer and provider, as alternative to court. Regulated by Romanian OUG 38/2015. For sobru.ro, the competent SAL entity is ANPC. Procedure takes on average 90 days and is free for the consumer. Final decision is non-binding (recommendation), but often accepted.

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When to use SAL

  • Problems with received services that can't be resolved directly with provider
  • Costs you consider unjustified or hidden
  • Delays or non-fulfillment of contractual obligations
  • Provider's refusal to refund owed amounts
  • Product quality (casket, monument) doesn't match contracted

How SAL works

Step 1: file the request with the competent SAL entity (ANPC for funeral services).

Step 2: ANPC analyzes the request and accepts or rejects the case (within 30 days).

Step 3: if accepted, a mediation session is scheduled between parties (online or in person).

Step 4: mediator facilitates discussion and proposes solutions. Final decision issued in 90 days.

Step 5: if parties accept, solution becomes binding. If not, case may continue to court.

SAL details at ANPC

FREQUENT QUESTIONS

Answers to frequent questions

  • How much does SAL cost?

    Free for consumer. No fees or hidden costs. The state subsidizes SAL entities to ensure access for everyone.

  • How long does SAL procedure take?

    Maximum 90 days from case acceptance. Average 60-90 days. Simpler cases resolve faster.

  • Is the SAL decision binding?

    No, the decision is a recommendation. Parties may accept or refuse. If they accept, it becomes binding. If they refuse, the case may continue to court. In practice, ~70% of cases resolve through SAL.

SEE ALSO

Related services or pages

QUESTIONS?

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Consultation is free. We answer any question specific to your family's situation.

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