What you learn on the call
A consultation with us is concrete, not general. By the end of the call you know exactly where you stand.
- The firm package price starting from 4,900 RON — no vague estimates, no "it depends"
- Whether the 9,192 RON state funeral aid applies to your case and how much of the invoice it covers
- The immediate steps to take in the next two hours — who to call, which office to go to, what to bring
- Which documents you need to prepare and where to get each one, including whether you can do any of it from abroad
- What is included in the package and what is not — burial plot, gravestone, priest's fee are always separate
- How long the full process takes, from first call to burial or cremation
Questions worth asking any funeral home — a checklist
Before signing with any funeral company, ask these eight questions. A licensed, transparent company will answer all of them without hesitation.
- Do you hold a DSP (Public Health Directorate) sanitary authorization for deceased transport and preparation?
- Is the price you quoted the firm total, or is it an estimate that can increase?
- What is not included in the package and what might be charged separately?
- Who physically comes to the pickup — your own staff or a subcontracted third party?
- How do I pay for the state funeral aid assignment — do I need to advance any money?
- Is the casket price included, or is it priced on top of the service fee?
- How long do I have before I must sign, and what happens if I need more time?
- Do you have written terms and conditions, and are you listed as a registered ANPC operator?
How a conversation with us goes
Step 1 — You call or write to us. We pick up or reply within minutes, day or night. No hold music, no call centers. An advisor answers directly.
Step 2 — We listen first. You describe the situation — where the death occurred, what you know so far, what you need to understand. We ask only what is necessary to give you accurate information. No personal data is collected until you decide to work with us.
Step 3 — We tell you the next steps, in order. No commercial pressure, no package up-selling. If the situation calls for a different service provider (for example, if the death occurred in a city where we do not operate), we tell you that too.
For families in the diaspora, the call can be by WhatsApp or WhatsApp video. We send written summaries of the steps discussed, so you have something to reference as you coordinate from abroad. If the deceased is abroad, our repatriation service can be scoped on the same call. All document coordination can be handled remotely once you decide to proceed.
Planning ahead
Some contact us before a death — when someone dear is terminally ill, or simply to put things in order. It is a hard conversation, but a useful one: we note the wishes in advance, estimate the costs, check whether documents are in place. When the moment comes, the family no longer has to decide anything under pressure.
Advance planning is also free and without obligation. We ask for no deposit and lock no amount.
What to do when someone dies — we walk you through it
Call us at any hour — from Romania or from abroad. Describe the situation and we tell you the exact next steps for your case, free and with no obligation.
For the full sequence of the first steps, see the step-by-step guide — on the call we go through it together, applied to your situation.
