sobru.ro

SOL · EU PLATFORM CLOSED

The EU ODR (SOL) platform has closed

The European Online Dispute Resolution platform (known in Romania as SOL) no longer exists. It stopped accepting new complaints on 20 March 2025 and was permanently shut down on 20 July 2025, under Regulation (EU) 2024/3228. We keep this page for reference — below are the routes that still work in 2026.

Call us anytime

Why the EU closed the ODR platform

The platform ran from 2016 and let consumers open online disputes with traders across the EU. In practice it was rarely used: most complaints never received a reply from traders, and only a few hundred cases per year were actually resolved across the entire Union.

Regulation (EU) 2024/3228 repealed the regulation that had created it. The platform went offline on 20 July 2025 and all stored data was permanently deleted. Traders are no longer required to link to it — old references must be removed from websites.

Regulation (EU) 2024/3228 — EUR-Lex

What to use instead in 2026

  • SAL — Alternative Dispute Resolution through the competent Romanian entity: free for consumers, decision within 90 days
  • ANPC — official complaint to the Romanian National Authority for Consumer Protection
  • ECC Romania — the European Consumer Centre, for disputes with traders in another EU country (free service)
  • Court — the standard route if amicable procedures fail
ECC Romania

FREQUENT QUESTIONS

Answers to frequent questions

  • Is the ODR platform at ec.europa.eu/consumers/odr still working?

    No. It was permanently shut down on 20 July 2025. The old address now shows only a European Commission notice about the closure. New complaints can no longer be filed there.

  • I had an open case on the ODR platform. What happened to it?

    The platform stopped accepting new complaints on 20 March 2025, and on 20 July 2025 all data was permanently deleted. If your dispute was not resolved, you can restart it through SAL or ANPC.

  • How do I resolve a dispute with a trader in another EU country now?

    Contact ECC Romania (eccromania.ro) — a free service that connects you with the competent body in the trader's country. For traders based in Romania, use SAL or ANPC.

SEE ALSO

Related services or pages

QUESTIONS?

We answer day and night

Consultation is free. We answer any question specific to your family's situation.

Call us anytime
0739 592 835WhatsApp