What happens when we call?

A colleague listens and asks a few simple questions: where the deceased is, whether a doctor has certified the death, what kind of ceremony you want. Then you get the exact next steps. The call takes a few minutes and commits you to nothing.

Is the phone consultation free?

Yes. We answer any question — documents, prices, repatriation steps — free of charge, even if you decide to work with another funeral home.

Can you help if we are calling from abroad?

Yes. Many families call us from the UK, Italy, Spain or Germany about repatriation to Romania. We speak English and handle the international paperwork.

Can we send documents over WhatsApp?

Yes. Photograph the papers and send them on WhatsApp — we check them and confirm whether the file is complete, so you avoid extra trips.

What should we have ready before calling?

If available: the deceased person's ID and the family doctor's name. If you do not have them, call anyway — we will tell you how to obtain them.

CONTACT · DAY AND NIGHT

Call us anytime

We answer day and night, in under a minute. Consultation is free — even if you choose not to proceed with us, we tell you what to do step by step.

Contact channels and response times.

Channel	When to use it	Response
ChannelPhone	When to use itEmergencies, day and night	Responseunder a minute
ChannelWhatsApp	When to use itWritten messages, document photos	Responseusually right away
ChannelEmail	When to use itNon-urgent questions	Responsesame day
ChannelForm	When to use itIf you prefer a call back	Responsewithin 30 minutes

Echipa De Tocilari SRL

Tax ID 47591744 · Trade Register J40/2298/2023

AREA WE COVER

Where we work

We work in all six sectors of Bucharest and in the towns of Ilfov county. We talk on the phone and come to you.

FREQUENTLY ASKED

Before you call

What happens when we call?
A colleague listens and asks a few simple questions: where the deceased is, whether a doctor has certified the death, what kind of ceremony you want. Then you get the exact next steps. The call takes a few minutes and commits you to nothing.
Is the phone consultation free?
Yes. We answer any question — documents, prices, repatriation steps — free of charge, even if you decide to work with another funeral home.
Can you help if we are calling from abroad?
Yes. Many families call us from the UK, Italy, Spain or Germany about repatriation to Romania. We speak English and handle the international paperwork.
Can we send documents over WhatsApp?
Yes. Photograph the papers and send them on WhatsApp — we check them and confirm whether the file is complete, so you avoid extra trips.
What should we have ready before calling?
If available: the deceased person's ID and the family doctor's name. If you do not have them, call anyway — we will tell you how to obtain them.

OR LEAVE A MESSAGE

We contact you within 30 minutes

If you prefer not to call now, leave your details and we will call you back within 30 minutes.