What's the deadline for filing a complaint at ANPC?

3 years from when the problem occurred. We recommend filing as soon as possible to preserve evidence (contracts, invoices, communications).

Is the ANPC complaint free?

Yes, completely free. ANPC charges no fees for filing complaints or procedures.

How long does ANPC complaint resolution take?

Average 30-60 business days. More complex cases (with inspections, hearings) may take 3-6 months. ANPC informs in writing about case status.

ANPC · CONSUMER PROTECTION

Romanian National Authority for Consumer Protection (ANPC)

ANPC is the institution that protects your rights as a consumer of funeral services in Romania. Per law, our prices are transparently displayed, contracts are clear, your rights are respected. If you have a problem we can't resolve directly, ANPC is the authority you can turn to.

Call us anytime

Your rights as consumer

Right to complete and clear information about contracted services
Right to transparent prices, no hidden costs
Right to service delivery per signed contract
Right to invoice for paid services
Right to warranty on physical products (casket, monument) — minimum 12 months
Right to contract cancellation under specified conditions
Right to refund within 14 business days for amounts owed
Right to file a complaint in case of problems

How to file a complaint

FIRST STEP — try to resolve directly with us: email dpo@sobru.ro or phone. We respond within 5 business days.

IF NOT RESOLVED — file an official complaint with ANPC. Options:

Online: anpc.ro → Online complaint submission
Email: anpc@anpc.ro
Phone: 021 9551
In person: at your county Consumer Protection Commissariat
By mail: Bulevardul Aviatorilor 72, Sector 1, Bucharest

ANPC official site

FREQUENT QUESTIONS

Answers to frequent questions

What's the deadline for filing a complaint at ANPC?
3 years from when the problem occurred. We recommend filing as soon as possible to preserve evidence (contracts, invoices, communications).
Is the ANPC complaint free?
Yes, completely free. ANPC charges no fees for filing complaints or procedures.
How long does ANPC complaint resolution take?
Average 30-60 business days. More complex cases (with inspections, hearings) may take 3-6 months. ANPC informs in writing about case status.

Related services or pages

SAL
Alternative dispute resolution — alternative to ANPC.
SOL
EU online dispute platform — closed in 2025.
Terms & Conditions
Contractual terms.

QUESTIONS?

We answer day and night

Consultation is free. We answer any question specific to your family's situation.