Your rights as consumer
- Right to complete and clear information about contracted services
- Right to transparent prices, no hidden costs
- Right to service delivery per signed contract
- Right to invoice for paid services
- Right to warranty on physical products (casket, monument) — minimum 12 months
- Right to contract cancellation under specified conditions
- Right to refund within 14 business days for amounts owed
- Right to file a complaint in case of problems
How to file a complaint
FIRST STEP — try to resolve directly with us: email dpo@sobru.ro or phone. We respond within 5 business days.
IF NOT RESOLVED — file an official complaint with ANPC. Options:
- Online: anpc.ro → Online complaint submission
- Email: anpc@anpc.ro
- Phone: 021 9551
- In person: at your county Consumer Protection Commissariat
- By mail: Bulevardul Aviatorilor 72, Sector 1, Bucharest