EMERGENCY · 24 HOURS A DAY

A death has occurred — we respond immediately

When death arrives unexpectedly, the first thing you need is someone who answers. We answer in under a minute, day or night, and take over the deceased immediately, wherever the death occurred. We then handle transport, paperwork and the ceremony, with a package suited to the situation, so the family can breathe. If you don't know where to start, read the the correct order after a death.

Wooden coffin on a purple-draped catafalque between two tall candlesticks, with white flowers and wooden chairs
Illustrative image.

What we do in the first hours

On the first call, we tell you exactly what to do right now, based on where the death occurred. We send the team to pick up the deceased and begin the formalities in parallel.

You don't have to make the hard decisions alone in the first hours. We guide you step by step: which documents to get first, who certifies the death, when and how pickup happens.

What you need to do right now

  • Call us — we answer immediately, at any hour
  • If the death occurred at home and the situation is urgent or unclear, also call 112
  • Do not move the deceased until you have spoken with us or with a doctor
  • If you have them to hand, prepare the deceased's ID and health card
  • The rest — pickup, paperwork, ceremony — we coordinate

Pickup wherever the death occurred

Whether the death occurred at home, at hospital, or at a care home, we pick up the deceased and prepare them with respect. The procedure differs slightly by location, and we know exactly what is required in each case.

You have the freedom to choose your funeral house, wherever the death occurred. No one can force you to use a particular provider.

The right package, from the first call

After pickup, we continue with the package that suits the situation: Essential for a death at hospital, At-Home for a death at home, or our most-chosen package, which includes paperwork, preparation, ceremony and transport. With Essential and At-Home, formalities and the ceremony are optional, with listed prices. The package prices fit within the state funeral aid of 9,192 RON.

We give you a clear quote as soon as the situation allows, so there are no surprises at an already difficult time.

RECOMMENDED PACKAGES

The right packages for you

What remains to pay after the state funeral grant, for insured persons.
PackagePackage priceState grantLeft to pay for the package
Essential Funeral Package3,990 RON−3,990 RON0 RON
At-Home Funeral Package5,200 RON−5,200 RON0 RON
Traditional Funeral Package7,400 RON−7,400 RON0 RON

Grant used in the calculation: 9,192 RON — insured persons and pensioners. For uninsured family members the grant is 4,596 RON. For Essential and At-Home, optional extras are paid separately: formalities 350 RON, aid file 350 RON, ceremony 500 RON.

Interior of a professional funeral hearse: stainless rails, spotless grey lining, discreet warm light
Illustrative image.

FREQUENTLY ASKED QUESTIONS

Frequently asked questions

  • How quickly do you respond to a death?

    We answer in under a minute, day or night. After the first call, we send the team for pickup and begin the formalities in parallel. You are not alone in the first hours.

  • What do I do in the first moment after a death at home?

    Call us, and if the situation is urgent or unclear, call 112 at the same time. Do not move the deceased until you have spoken with us or with the doctor. We guide you step by step from the first call.

  • Do you respond at night and on weekends?

    Yes. We respond 24 hours a day, including at night, on weekends, and on public holidays. Death doesn't keep office hours, and neither do we.

  • Can I choose the funeral house if the death was at hospital?

    Yes. You have full freedom to choose any funeral house, regardless of where the death occurred. No one — hospital or care home — can force you to use a particular provider.

  • How much does the emergency response cost?

    There is no night-time emergency fee: pickup is part of the chosen package. The package prices fit within the 9,192 RON state funeral aid. We give you a clear quote as soon as the situation allows.

  • What documents should I have to hand?

    If you have them, the deceased's ID and health card are helpful. The rest of the documents — death certificate, clearances — we obtain on the family's behalf if you choose the formalities.

WE ARE HERE

We are here for you, at any hour

We answer in under a minute, day and night. We explain exactly which package suits you and how payment works, with no pressure.

What happens after you call

  1. You phone or message us

    Day or night, by phone, WhatsApp, or chat. You'll get a real person on the line in under a minute — never an answering machine.
  2. We listen

    We ask what happened, where they are now, and what kind of farewell feels right. We tell you the price up front, with no surprises later.
  3. We take it over

    Paperwork, transport, embalming, the ceremony — all on us. You pick the casket, the date, the church or chapel. We do everything else.
  4. We see you through to the end

    From the first call to the moment the ceremony ends. Any question that comes up along the way — call us. That's what we're here for.

Would you rather we call you?

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