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TOOL · THE FIRST MINUTES

Death emergency guide

When death comes unexpectedly, the first minutes matter. Choose below where the death occurred and see the exact steps to take now — who to call, which document to obtain, and what not to do. For anything unclear, we answer day and night, one phone call away.

Where did the death occur?

Immediate steps

  1. 1Call 112. If the death was expected (long illness), the family doctor may attend.
  2. 2Wait for the medical confirmation of death and the death-confirmation certificate.
  3. 3Call us — we collect from home and start all the paperwork.
Key document
The medical death-confirmation certificate
Collection
We come to the home, with respect and discretion, at any hour.

Do not move or prepare the deceased until the death has been officially confirmed.

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AT A GLANCE, BY SITUATION

The first step, by location

Wherever the death occurred, the first step is the medical confirmation. The table below summarizes who to call and which document to obtain. In every case, after the confirmation, you call us and we take over.

WhereFirst stepKey document
At homeCall 112 (or the family doctor)Confirmation certificate
At hospitalThe attending doctor confirms deathConfirmation certificate
Care homeStaff call a doctorConfirmation certificate
Sudden / public / violentCall 112; the police attendForensic certificate + prosecutor clearance
AbroadContact the consulate + repatriationLocal death certificate + mortuary passport
What to do immediately, by place of death.
Bedside table with phone, handwritten note and glass of water
Illustrative image: the first steps after a death, by situation.

FREQUENT QUESTIONS

In the first hours

  • What do I do in the first minutes after a death?

    It depends on the location. At home, call 112 to confirm the death. In a hospital or care home, a doctor confirms it. Then call us — we collect and start the paperwork. The tool above shows the exact steps for each situation.

  • Who do I call first if someone dies at home?

    Call 112. If the death was expected, after a long illness, the family doctor may attend to confirm it. Do not move the deceased until the death has been officially confirmed.

  • Can I choose the funeral home if the death was in hospital?

    Yes, you have full freedom. No hospital or care home can force you to use a particular funeral firm. This practice is prohibited. The choice is yours.

  • What happens in a sudden or violent death?

    Call 112; the police and a medical team attend. The case goes to forensic medicine and an autopsy may be ordered. The body is released after the prosecutor's clearance, and the timeline may extend by a few days.

  • What if the death occurred abroad?

    Contact the Romanian consulate and a funeral home for repatriation. The local death certificate and the mortuary passport are obtained. We coordinate the repatriation of the coffin or urn to Romania.

  • Does this tool replace a phone call?

    No. It guides you through the first minutes, but every case is different. We answer day and night and guide you step by step, free of charge, from the first call.

WE'RE HERE, NOW

Call us — we'll guide you step by step

We answer in under a minute, day and night. We tell you exactly what to do now and take over coordination from the first call.

Call us anytime
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